At Cleopatra Casino, protecting your personal data is a fundamental commitment. This Cleopatra Casino privacy policy explains how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR). We encourage every Australian player to read this document carefully to understand their privacy rights and how Cleopatra Casino handles user data responsibly.
1. Data Controller Identity
Cleopatra Casino is operated by a company registered in Curaçao, licensed by the Government of Curaçao. As the data controller, Cleopatra Casino determines the purposes and means of processing your personal data. All questions regarding data protection can be directed to our Data Protection Officer (DPO) at [email protected].
2. Personal Data We Collect
As part of providing our services, Cleopatra Casino collects a range of personal information from players. Our data collection processes are designed to be transparent and proportionate to the purposes served.
2.1 Categories of Personal Data
| Category | Examples |
|---|---|
| Identification Data | Full name, date of birth, gender, nationality, passport or driver's licence number |
| Contact Data | Email address, phone number, residential address, postcode |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records |
| Gaming Activity | Game history, wagering patterns, session duration, bonus usage |
| Technical Data | IP address, device type, browser, operating system, cookies |
| Communication Data | Support chat logs, email correspondence, feedback |
| Third-Party Data | Information from payment processors, identity verification providers, fraud prevention agencies |
2.2 Sensitive Personal Data
In some circumstances, Cleopatra Casino may process sensitive categories of personal data such as information relating to problem gambling indicators. Such processing occurs strictly where required by law or for responsible gambling obligations, with appropriate safeguards in place to ensure confidentiality.
3. How We Collect Your Data
Cleopatra Casino data collection occurs through the following means:
- Direct collection: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or interact with promotional features.
- Automated collection: Through cookies, web beacons, pixel tags, and server logs as you browse casinoscleopatra.com.
- Third-party sources: From payment providers, identity verification services, fraud detection agencies, and publicly available registers.
- Affiliates and partners: When you arrive at our platform via a referral or marketing partner.
4. Purposes of Data Processing
The Cleopatra Casino data processing framework is built around clear and lawful purposes. We process your personal information only for the following reasons:
4.1 Account Management
Creating and maintaining your player account, verifying your identity, enabling login authentication, and managing your account preferences. Without this processing, Cleopatra Casino cannot provide its services.
4.2 Service Provision
Processing deposits and withdrawals, managing bonuses and free spins, facilitating gameplay, providing customer support via live chat and email, and delivering a seamless gaming experience across desktop and mobile platforms.
4.3 Legal and Regulatory Compliance
Meeting obligations under anti-money laundering (AML) laws, Know Your Customer (KYC) requirements, tax reporting regulations, and gaming licence conditions. This includes verifying the age (18+) and identity of all players before processing their first withdrawal.
4.4 Security and Fraud Prevention
Cleopatra Casino information security protocols require us to process user data to detect and prevent fraud, money laundering, cheating, collusion, and other prohibited activities. We use sophisticated risk-management algorithms and monitor unusual betting patterns to protect both players and the integrity of the platform.
4.5 Responsible Gambling
Monitoring player behaviour to identify signs of problem gambling, applying limits requested by players (deposit, loss, session, and wagering limits), implementing cooling-off periods and self-exclusion, and referring players to professional support organisations such as Gambling Help Online.
4.6 Marketing and Communications
Where you have given your explicit consent, Cleopatra Casino may send you promotional emails, SMS notifications, and personalised offers. You may withdraw your consent at any time by clicking the unsubscribe link in any communication or by contacting [email protected].
4.7 Platform Improvement
Analysing gameplay data, technical performance metrics, and player feedback to improve the Cleopatra Casino platform, enhance our game catalogue, optimise the mobile experience, and develop new features.
5. Legal Basis for Processing
Under applicable data protection law, Cleopatra Casino relies on the following legal bases:
- Contract performance: Processing necessary to fulfil our obligations under the player agreement (account management, payments, gameplay).
- Legal obligation: Processing required to comply with AML, KYC, tax, and licensing laws.
- Legitimate interests: Processing for fraud prevention, information security, platform improvement, and business analytics, provided these interests are not overridden by your rights.
- Consent: Marketing communications, certain non-essential cookies, and any processing you have explicitly agreed to.
6. Cookie Policy
The Cleopatra Casino cookie policy governs how we use cookies and similar tracking technologies on casinoscleopatra.com. Cookies are small text files placed on your device when you visit our website. They help us provide a better experience and analyse site performance.
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential Cookies | Enable core functions: login sessions, account access, payment processing. Cannot be disabled. | Session / up to 12 months |
| Analytical Cookies | Collect aggregated usage statistics to improve Cleopatra Casino performance (e.g. Google Analytics). | Up to 26 months |
| Functional Cookies | Remember your preferences such as language, currency, and display settings. | Up to 12 months |
| Marketing Cookies | Track your browsing to deliver personalised advertisements and measure campaign effectiveness. | Up to 24 months |
You can manage your cookie preferences via our consent banner or through your browser settings. Disabling essential cookies may affect your ability to use certain features of Cleopatra Casino.
7. Sharing Your Personal Data with Third Parties
Cleopatra Casino does not sell your personal data. We may share user data with carefully selected third parties only where necessary:
- Payment providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin processors and banking partners to facilitate transactions.
- Identity verification services: Third-party KYC providers who verify player identity documents and age.
- Regulatory authorities: Government agencies, law enforcement, and licensing authorities in Curaçao and Australia where required by law.
- Technology partners: Game providers (Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, and others), cloud hosting providers, and security firms that help us maintain our platform.
- Fraud prevention agencies: Organisations that help us detect and prevent fraud, money laundering, and problem gambling.
All third-party processors are contractually bound to maintain confidentiality and process personal data only as instructed by Cleopatra Casino.
8. International Data Transfers
As Cleopatra Casino operates internationally, your personal information may be transferred to and processed in countries outside Australia. When transferring personal data internationally, we implement appropriate safeguards including standard contractual clauses, data processing agreements, and reliance on adequacy decisions where applicable. We ensure your data protection rights are maintained regardless of where your data is processed.
9. Data Security
Cleopatra Casino data security is implemented through industry-leading technical and organisational measures:
- 256-bit SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted using the same standard used by major financial institutions.
- Firewall protection: Multi-layered firewall systems protect our servers from unauthorised external access.
- Data encryption at rest: Sensitive personal data stored in our databases is encrypted using advanced cryptographic algorithms.
- Access controls: Strict role-based access ensures only authorised personnel can access user data, with full audit logging.
- RNG certification: Our random number generators are independently certified by accredited laboratories to ensure fair play.
- Regular security audits: Our systems undergo regular penetration testing and vulnerability assessments to maintain the highest information security standards.
In the event of a personal data breach, Cleopatra Casino will notify affected players and the Office of the Australian Information Commissioner (OAIC) within 72 hours, as required by law.
10. Data Storage and Retention
Cleopatra Casino data storage follows a structured retention schedule aligned with legal obligations:
| Data Type | Retention Period |
|---|---|
| Account registration data | Duration of account + 7 years after closure |
| Financial transaction records | 7 years (AML/tax requirements) |
| KYC identity documents | 5–7 years after account closure |
| Gameplay and wagering history | 5 years |
| Customer support communications | 3 years |
| Marketing consent records | Until consent is withdrawn + 3 years |
| Technical logs (IP, device data) | 12–24 months |
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual.
11. Your Privacy Rights
Cleopatra Casino respects and upholds your privacy rights under the Australian Privacy Act 1988, the Australian Privacy Principles, and where applicable the GDPR. You have the following rights regarding your personal data:
11.1 Right of Access
You have the right to request a copy of the personal information Cleopatra Casino holds about you. We will provide this within 30 days of receiving your verified request.
11.2 Right to Correction
If any personal data we hold is inaccurate or incomplete, you have the right to request correction. You can update basic account details directly in your account settings, or contact us for more complex corrections.
11.3 Right to Deletion
Subject to our legal retention obligations, you may request the deletion of your personal data. Note that certain data must be retained for legal and regulatory purposes even after your account is closed.
11.4 Right to Restrict Processing
You may request that Cleopatra Casino restricts the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
11.5 Right to Data Portability
Where technically feasible and legally permitted, you may request a structured, machine-readable copy of personal data you have provided to Cleopatra Casino, which can be transferred to another service.
11.6 Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal or contractual obligations.
11.7 Right to Withdraw Consent
Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal. Contact us at [email protected] to withdraw consent.
To exercise any of these privacy rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days and may need to verify your identity before processing your request.
12. Supervisory Authority — OAIC
If you believe Cleopatra Casino has not adequately addressed your data protection concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We encourage you to contact us first at [email protected] so we can attempt to resolve any concern directly and promptly.
13. Data Protection Officer
Cleopatra Casino has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this privacy policy and applicable data protection law. You can contact our DPO directly:
- Email: [email protected]
- Response time: Within 5 business days
14. Updates to This Privacy Policy
Cleopatra Casino reserves the right to update this privacy policy at any time to reflect changes in law, technology, or our business practices. When we make material changes, we will notify registered players by email or via a prominent notice on casinoscleopatra.com. The date of the most recent update will always be displayed at the top of this page. Continued use of Cleopatra Casino following notification of changes constitutes your acceptance of the revised privacy policy.
Frequently Asked Questions
Does Cleopatra Casino sell my personal data?
No. Cleopatra Casino never sells, rents, or trades your personal information to third parties. User data is shared only with processors who help us deliver our services, and only under strict contractual data protection obligations.
How does Cleopatra Casino protect my financial data?
All financial transactions on Cleopatra Casino are protected by 256-bit SSL encryption. Payment data is processed by certified payment providers and is never stored on our primary servers. Our Cleopatra Casino data security framework meets the highest industry standards for information security.
Can I request a copy of my personal data?
Yes. Under your privacy rights, you can request a full copy of the personal data Cleopatra Casino holds about you. Email [email protected] with your request and we will respond within 30 days after verifying your identity.
What cookies does Cleopatra Casino use?
The Cleopatra Casino cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are required for the site to function. You can manage your consent for non-essential cookies via our cookie banner or browser settings.
How long does Cleopatra Casino keep my data?
Retention periods vary by data type. Financial and KYC records are kept for 5–7 years as required by AML law. Gameplay data is retained for up to 5 years. Technical logs are deleted after 12–24 months. Full details are in Section 10 of this Cleopatra Casino privacy policy.
How do I opt out of marketing communications?
You can opt out at any time by clicking the unsubscribe link in any marketing email from Cleopatra Casino, updating your communication preferences in your account settings, or emailing [email protected]. Opting out of marketing does not affect essential service communications.
Cleopatra Casino is committed to maintaining the highest standards of data protection and privacy for all Australian players. Our Cleopatra Casino privacy policy is designed to give you full visibility over how your personal data is handled, and to ensure your privacy rights are protected at every step of your gaming journey. If you have any questions about data processing, data security, or information security practices, please do not hesitate to contact our Data Protection Officer at [email protected].